Billing
Understand plans, credits, checkout, receipts, customer portal recovery, and billing support.
What you pay for
Pulse AI billing is split into a few buyer-visible paths:
- Monthly plans provide a recurring credit allocation for day-to-day agent work.
- Credit stash packs add extra credits when you need more compute.
- Founding Member offers are one-time launch purchases with the benefits described at checkout.
- Marketplace purchases are one-time purchases for eligible add-ons, assets, skills, or workspace items.
The public pricing section is the source for current buyer-facing prices. If a price changes, use the price shown at checkout as the final payment amount before confirming.
Checkout and payment handling
Pulse AI starts checkout from the website or extension and sends payment collection to Stripe. Stripe handles payment details directly; Pulse AI does not need your card number to provide support.
After checkout, the expected handoff is:
- Stripe confirms the payment or subscription.
- Pulse AI records the order or subscription state.
- Credits, plan access, or Marketplace ownership become visible in the relevant account, billing, or Inventory surface.
If checkout is cancelled before payment finishes, your account is not changed by that checkout attempt.
Credits and provider billing are different
Pulse AI credits track the work Pulse AI is responsible for metering. Your external AI-provider account may also have its own billing, quota, or rate limits. A provider-side quota error does not always mean Pulse AI billing is wrong.
When debugging a credit or provider issue, check both places: the Pulse AI billing/account surface and the provider dashboard for the key you connected.
Managing subscriptions
Use the billing or account surface to reach the Stripe customer portal when it is available for your account. The portal is the right place to update payment method, review invoices, or cancel a subscription.
If the portal cannot find your customer record, contact support with the account email used at checkout and the approximate purchase time. Do not retry multiple paid checkouts just to force a portal record.
Payment recovery
Use this path when something looks wrong:
- Confirm you are signed into the same account used at checkout.
- Refresh the billing, account, or Inventory surface after payment completes.
- Check whether the issue is a Pulse AI credit/entitlement problem or an external provider billing/quota problem.
- Contact support if the paid state still does not match the purchase.
For support, include the account email, plan or product, approximate checkout time, and visible payment reference. Do not include card details.